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Frequently Asked Questions
Got a question? You’re in the right place.
Our FAQs cover the common stuff (and a few things you might not have thought to ask), giving you a clearer idea of how we work and what to expect. Take a scroll, and if anything sparks another question, we’re only a message away.
General / Company
We provide full-colour printing, direct mail solutions, order fulfilment, promotional printing, event materials, labels & stickers, graphic design, and all print related services throughout Ireland.
We are located in Rathcoole, Co. Dublin, and we serve clients all across Ireland.
Yes — Quantum Fulfilment is fully Irish owned and operated.
Some of our key differentiators include:
- In-house, state-of-the-art printing and mail sorting machinery
- We are the missing piece that will help your business to flourish
- A seamless “print + mail + fulfilment” workflow
- Fast turnaround, reliability, and customer support
- At Quantum Fulfilment we add real value to our clients, which is second to none
- Experience working with national brands and across industries
Direct Mail & Fulfilment
Fulfilment can include order picking, packaging, labelling, inventory management, and dispatch. We integrate with your sales channels to streamline order flow.
Yes — we specialise in direct mail: printing, addressing, sorting, and dispatching in bulk.
We can assist with managing your mailing lists, including cleaning, formatting, data merging, and preparing mailing databases.
Yes — we have mail-sorting machinery and access to postal services to achieve efficient bulk mailing and reduced postage where possible.
Yes — we can connect your sales channels so orders flow automatically to our fulfilment system (assuming compatible integration).
Printing & Promotional Services
We print office stationery (business cards, letterheads, envelopes, notepads), brochures, flyers, event displays, promotional items (pens, mugs, clothing), posters, calendars, etc.
Yes, we can accommodate custom sizes, shapes, and special formats. Contact us with the specifications, and we’ll provide a quotation.
We provide pens, mugs, bottles, clothing, umbrellas, eco-friendly items (e.g. ecologic notepads), and more.
Yes — we offer graphic design services to help prepare your artwork, adapt templates, or create something from scratch.
We typically require high-resolution (300 dpi) PDF, INDD, AI, or EPS files in CMYK colour mode, with appropriate bleed and crop marks. Please ask for our detailed artwork guidelines.
Yes — for quality assurance, we can provide digital or physical proofs so you can approve before full production.
Quality, Guarantees & Customer Satisfaction
We inspect samples, proof stages, colour calibration, and consistency checks in production.
If you receive a defective or incorrect product, please report it immediately. We will assess and either reprint or refund (as appropriate) to your satisfaction.
Yes — you have the opportunity to review proofs and request changes before final production.
Absolutely. We handle your data securely and strictly for the agreed mailing or fulfilment tasks only.
We use appropriate packaging and protective materials. For mailing, we comply with postal handling standards to prevent damage.
Ordering, Pricing & Turnaround
You can use the “Get a Quotation” option on the website, email us your requirements (specifications, quantities, formats), or call us directly.
Price depends on quantity, material quality, finishing (lamination, embossing, special inks), size, mailing costs, and urgency.
Turnaround depends on the job complexity, quantity, and current workload. For standard runs, we aim for fast delivery; we can also offer expedited options.
Possibly, depending on capacity. Contact us early with your specifications, and we’ll see if we can accommodate.
We believe in transparent pricing — additional charges arise only from special requests (e.g. rush production, special finishing, design work) and will be clearly communicated up front.
Shipping, Delivery & Returns
Products can be delivered via courier, postal services, or direct mail to end recipients (for mailing jobs).
Delivery cost depends on the weight, size, destination, and service level (standard vs express). We’ll provide estimates in your quote.
Yes — though rates, customs duties, and transit times vary depending on destination.
If a product is defective, incorrectly printed, or damaged, we commit to reprinting or refunding. For non-defective prints, changes or returns may incur costs.
Account, Payment & Support
We welcome repeat clients — contact us to establish a business account, which enables easier ordering and integration.
We accept bank transfer, cheque (where applicable), and other payment methods as agreed. Payments are due per agreed terms (e.g. prior to production for new clients).
Yes — long-term clients may qualify for credit terms. Please contact us to discuss arrangements.
You may contact us via phone: 01 401 8630 / 8632 or email: [email protected]. If you have an account, you may also log in to view your order status.
Our standard office hours are Monday to Friday: 8:30am – 5:30pm. We aim to respond to emails / queries within the same business day / 24 hours.
Website Support & Guidance
Use the main navigation menu or search bar to browse products by category, print type or business need.
Yes, you can add items to your wishlist to quickly return to them later.
Each product page includes detailed specifications, size options, finishing choices and artwork setup information.
Updates will be sent by email, and registered users can log into their account to view order progress.
Contact our team directly – many of our print and fulfilment services are customised and may not appear in the standard product listings.